bw99 Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how bw99 collects, uses, and protects your information.
1 Introduction & Scope of Policy
This Privacy Policy ("Policy") applies to the bw99 platform and all of its associated services. bw99 operates a safe, reliable, and responsible online entertainment platform for players in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting your personal information.
By using our website or services, you are considered to have accepted the terms described in this Policy. Please read this Policy and contact our support team if you have any questions.
2 What Information We Collect
Information Provided Directly
When you register with bw99 or use our services, the following information may be collected from you:
- Full name and date of birth
- Mobile number and email address
- Documents required for identity verification
- Financial transaction details (deposits and withdrawals)
- Account password (stored in encrypted form)
Automatically Collected Information
When you visit our site, the following information may be collected automatically:
- IP address and device information
- Browser type and operating system
- Page visit history and session information
- Cookies and similar tracking technologies
- Transaction and gaming activity logs
Information Received from Third Parties
In some cases we may receive information from trusted third-party sources — such as identity verification services and payment processing providers (bKash, Nagad, Rocket, Upay). This information is used solely for account security and fraud prevention.
3 How Your Information Is Used
bw99 uses collected information only for legitimate and necessary purposes. The main areas of use are described in detail below:
Service Operations
To create and manage accounts, process transactions, and ensure the proper functioning of our platform.
Security & Verification
To verify identity, prevent fraud and irregularities, and ensure the overall security of accounts.
Customer Support
To resolve your complaints, answer questions, and provide 24/7 live chat and email support.
Service Improvement
To analyse user experience and improve the quality of the platform and add new features.
Communication & Notifications
To send important account-related updates, security alerts, and necessary information.
Responsible Gambling
Information is reviewed to identify signs of risky behaviour and to ensure responsible gaming.
4 Cookies & Tracking Technologies
What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. bw99 uses cookies to keep the site functioning properly, remember your preferences, and maintain secure sessions. These cookies include session cookies (which are deleted when you close your browser) and persistent cookies (which remain for a set period of time).
Essential Cookies
Essential for the basic functioning of the site. These cannot be disabled and do not store personal information.
Analytics Cookies
Used to understand how users interact with the site. This information is analysed on an anonymous basis.
5 Sharing Information with Third Parties
bw99 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment service providers: Necessary information is shared with bKash, Nagad, Rocket, and Upay to process financial transactions. These providers operate under their own privacy policies.
- Identity verification services: To ensure secure accounts and prevent fraud.
- Technology partners: Trusted service providers who assist in operating and maintaining our platform.
- Legal obligations: In response to a court order or a lawful request from a government authority.
6 Data Security Measures
bw99 applies industry-standard technical and organisational measures to protect your information:
SSL Encryption
All data transfers on our site are secured through SSL/TLS encryption, preventing third-party access.
Password Hashing
User passwords are never stored directly — they are protected using advanced cryptographic hashing methods.
Firewall & Monitoring
Server-level firewalls and ongoing security monitoring systems remain active at all times.
Access Controls
Only authorised staff may access personal information, and they are bound by confidentiality agreements.
Even so, no method of transmitting information over the internet is 100% secure. We strive to ensure the highest level of protection, but we cannot guarantee absolute security. It is also your responsibility to keep your password confidential and to inform us if you notice any suspicious activity on your account.
7 Data Retention Period
bw99 retains your personal information only for as long as it is needed to provide services or as required to meet applicable legal obligations. Even after an account is closed, financial and identity-related information may be kept for a specified period as required by law.
Data Deletion Requests
You may request deletion of your personal information. However, some information may need to be retained until legal obligations, ongoing disputes, or fraud investigations are resolved. To make a request, contact us at [email protected].
8 Your Rights & Choices
As a bw99 user, you have the following rights:
Right to Access
You have the right to request information about what data we hold about you.
Right to Rectification
If the information we hold about you is inaccurate or incomplete, you may request that it be corrected.
Right to Erasure
In certain circumstances, you may request deletion of your personal information.
Right to Restrict Processing
In specific cases, you have the right to request that processing of your information be restricted.
Right to Data Portability
You may request your data in a structured, machine-readable format.
Right to Object
You have the right to object to the processing of your information for specific purposes.
9 Protection of Minors' Information
Restriction for Those Under 21
bw99 strictly provides services only to individuals aged 21 or over. We do not knowingly collect any information from minors. If we become aware that information has been collected from a minor, we will immediately delete that information and close the associated account.
10 Policy Changes & Updates
bw99 may update this Privacy Policy from time to time. For significant changes, we will publish a notice on the site or notify you through your registered contact details. Continued use of the site after changes are made will be considered as agreement to the new policy.
11 Contact Us
Privacy-Related Enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We provide assistance in both Bengali and English.
Live Chat — 24/7 instant support, in Bengali and English
bw99.lat — easy to reach on every page
You may also view our Terms & Conditions and Responsible Gaming pages to learn more.