bw99's commitment to responsible gaming
bw99 believes entertainment should always be enjoyed safely and mindfully. Our responsible gambling policy keeps you protected and in control.
Our commitment
bw99 is known as a safe and reliable platform in Bangladesh's online entertainment space. The well-being of every player is our top priority. Betting and casino games are a form of entertainment — they are not a solution to financial problems and should not be treated as a reliable source of income.
We want every member to play mindfully, stay within a set budget, and treat gaming as an enjoyable experience. At bw99, we actively provide tools and support to protect our players.
On this page you will find out how to set deposit limits, take a time-out, use self-exclusion, and contact our support team when needed. Our goal is to make sure that whenever you feel the gaming is getting out of control, the right help is available.
Important: Gambling is a leisure activity. If you feel that gaming is having a negative impact on your life, contact our support team right away.
Protection Tools
Setting Deposit Limits
You can set a maximum daily, weekly, or monthly deposit limit. Once a limit is set, you will not be able to deposit more than the specified amount. This is the most effective way to keep your budget in check.
Time-Out
If you feel you need a break, you can temporarily suspend your account for anywhere between 24 hours and 30 days. During this time, you will not be able to log in to your account or place bets.
Self-Exclusion
Through long-term self-exclusion, you can completely restrict yourself from the platform. This is an important protective measure that can be activated directly through the support team.
Age Verification (21+)
bw99 is for players aged 21 and above only. We verify age during account registration and transactions. We take strict measures to prevent access by minors.
24/7 Support Team
Our live chat and email support is available 24 hours a day, 7 days a week in both Bengali and English. If you have any concerns about your gaming, contact us today.
Gaming History Review
You can log in to your account at any time to view your complete betting and transaction history. Regularly reviewing your own spending is an important part of responsible gaming.
Warning Signs of Problem Gambling
If you notice the following signs, it may mean that gaming is becoming a problem for you. Contact bw99's support team right away.
You are spending more than your budget and playing again to recover losses.
You want to stop playing but cannot — you keep coming back.
Gaming is causing problems in your relationships or responsibilities with family, friends, or at work.
You are taking out loans or borrowing money from others to gamble.
You are hiding your gaming or lying to your family about it.
You feel anxious, irritable, or stressed when you cannot play.
Tips for Safe Gaming
Set a budget: Decide on a specific budget before each session and do not go beyond that limit.
Set a time limit: Decide in advance how much time you will spend playing each day and set an alarm.
Do not chase losses: Trying to recover losses by placing larger bets after a loss is harmful.
Do not play under stress: If you are feeling angry, sad, or stressed, take a break from gaming.
Keep an entertainment mindset: Enjoy gaming for fun — not as a way to earn money.
Take regular breaks: Avoid playing for long stretches at a time; take breaks and engage in other activities.
How to Use Protection Tools
How to set a deposit limit
After logging in to your account, go to Account Settings. There you will find the deposit limit option under the "Responsible Gaming" section. Set a daily, weekly, or monthly limit — whichever suits you. Lowering a limit takes effect immediately. Increasing a limit requires a waiting period.
How to take a Time-Out
From the "Responsible Gaming" settings, select "Time-Out" and choose your preferred duration — 24 hours, 7 days, 14 days, or 30 days. Your account will be automatically deactivated for that period.
Self-exclusion process
To request self-exclusion, contact us directly via live chat or send an email to [email protected]. Our support team is available 24/7 and will help deactivate your account as requested. Once self-exclusion is active, reactivation before the set period ends is not possible.
How to get support
Contact us for any questions or concerns. Live chat is active 24 hours a day, 7 days a week in both Bengali and English. Email us at: [email protected]. Our team is always ready to help in a judgment-free environment.
Age Restriction 21+
bw99 is strictly a platform for individuals aged 21 and above. We use age verification during the registration process to prevent access by minors.
If you know that a minor may have access to your device, please set a password on your account and do not leave your device with anyone while logged in. If you suspect a minor has used your account, notify our support team immediately.
Our message to parents and guardians — monitor your children's and teenagers' internet use and consider using parental control software.
21+ Only
This platform is for adults aged 21 and above only. Registration and use by minors is strictly prohibited.
Frequently Asked Questions
Need help? bw99 is always here for you
Our 24/7 support team is ready to answer any of your questions in Bengali. Play safely and stay within your limits.